Answered By: Jackie Stevens
Last Updated: Apr 03, 2023     Views: 234983

The solution below applies to EndNote X9 and 20.

There may be a number of reasons why, if you have had the Cite While You Write (CWYW) add-in showing in Word previously, it may have dropped off. Please try the simple solution provided below in the first instance; if that fails follow the relevant link to Clarivate support provided below.


To reinstate the EndNote tab in Word on Windows devices, please follow the instructions below in the first instance:

  1. In Word, click the File tab and choose Options.
  2. Select Add-Ins from the left hand menu.
  3. Under the heading Active Application Add-ins, check whether you have the EndNote Cite While You Write COM Add-in (see the Type column).
  4. If it is not listed, then go down to the bottom of the window to the Manage drop-down list.
  5. With COM Add-ins showing, click Go...
  6. If CWYW is installed, then EndNote Cite While You Write will appear as one of the add-ins available. Make sure the box beside it is ticked, then click OK.
  7. The EndNote ribbon should appear immediately in Word.


To re-instate EndNote X8/X9/20 in Word on Macs, please see the third link below.

For further help, please see the links below or refer to the Cite While You Write FAQs page from the Clarivate EndNote website (linked below) - scroll down to find the answer that fits your version of Word and EndNote.

Comments (3)

  1. Thank you, this worked for me
    by Monny on Mar 17, 2023
  2. This did not work. It only caused Word 365 to fail to start up. The error message said there is an issue with the Endnote 20 plugin file and to disable it to allow Word to start up. If you don't agree with this, Word doesn't open.
    by Frustrated on Sep 02, 2023
  3. Dear Frustrated, thanks for flagging this situation. Did you also read the attached vendor FAQ/support links? Depending on whether you use Win or Mac, you may wish to check the following FAQs from EndNote vendor Clarivate: EndNote: CWYW tools are disabled and missing in Word (Windows)
    by Michael Cullen on Sep 28, 2023