Answered By: Jackie Stevens
Last Updated: Jun 16, 2020     Views: 146817

There may be a number of reasons why, if you have had the Cite While You Write (CWYW) add-in showing in Word previously, it may have dropped off. Below are solutions for both Mac and Windows devices:


To reinstate the EndNote tab in Word on Windows devices, please follow the instructions below in the first instance:

  1. In Word, click the File tab and choose Options.
  2. Select Add-Ins from the left hand menu.
  3. Under the heading Active Application Add-ins, check whether you have the EndNote Cite While You Write COM Add-in (see the Type column).
  4. If it is not listed, then go down to the bottom of the window to the Manage drop-down list.
  5. With COM Add-ins showing, click Go...
  6. If CWYW is installed, then EndNote Cite While You Write will appear as one of the add-ins available. Make sure the box beside it is ticked, then click OK.
  7. The EndNote ribbon should appear immediately in Word.


To re-instate EndNote X8/X9 in Word on Macs, please see the first link below.

If this solution does not fix the issue, please refer to the Cite While You Write FAQs page from the EndNote website (linked below) - scroll down to find the answer that fits your versions of Word and EndNote.

Comments (8)

  1. The information was useful. Thank you.
    by Bhuvaneshwaran SP on May 02, 2020.
  2. Thanks so much! I thought that I was going to have to redo all of the citations for my assignment. This saved me so much time!!
    by Cameron Smith on May 06, 2020.
  3. Spent hours following videos... And u helped me in a minute. Thank you
    by Ruth on Jun 09, 2020.
  4. I already installed EndNote 8 and it still can be used before I upgrade MS office. I followed up the steps. After step 5, I didn't see "EndNote Cite While You Write" appearing in the add-ins available. What should I do?
    by shuyi on Aug 06, 2020.
  5. Hello ShuYi, if you are student at our University, please contact me using your Notre Dame email address and I can help you troubleshoot. If not, you can follow the links provided and view the Clarivate EndNote knowledgebase.
    by Jackie Stevens (Library) on Aug 06, 2020.
  6. You are a lifesaver! The only site to provide a resolution after searching for hours! Thank you so much!!!
    by E Day on Sep 07, 2020.
  7. It was really helpful. Thanks
    by Mehr.B on Feb 19, 2021.
  8. info was so helpful
    by Balbri Bryan on Apr 24, 2021.