Answered By: Jackie Stevens
Last Updated: Jan 22, 2019     Views: 16664

Please see the AskUs FAQ Why is EndNote not appearing in Word? linked below to try a simple solution first for Windows users. If that doesn't solve the issue, follow the instructions below.

Load Behaviour:

If the EndNote tab does not 'stick', it may be due to a registry setting. This registry setting determines how the add-in is loaded in the application. (Note that these are Word settings and help should be sought from Microsoft rather than EndNote).

Under Add-ins in Word (or Excel or Outlook) you will see the current load behaviour of the particular add-in. The load behaviour of the add-in should be set to "Load at Startup".

EndNote load behaviour screenshot

If the load behaviour is "Unloaded" then follow these steps:

  1. Open your Registry Editor. To do this, open your Windows Start menu and type "regedit".
  2. In the Registry, go to HKEY_CURRENT_USER > Software > Microsoft > Office > Word > Addins >EndNote.WordAddin.Connect. (If this HKEY string is not showing, type HKEY_CURRENT_USER in front of the Computer\ field command at the top of the window and hit Enter on your keyboard)
  3. Note the number the Load Behaviour is set to. It will be a number like 0 or 1 or 3.

EndNote load behaviour fix screenshot

If the Load Behaviour is anything other than "3" then follow these steps:

  1. Close Word (or Excel or Outlook). Make sure the "winword.exe" process is not running in the Windows Task Manager. 
  2. Open the Registry Editor again. Double-click the registry key (highlighted in the screenshot above) to edit it.
  3. Change the Load Behaviour to "3." Close the Registry Editor.
  4. Re-open the Registry Editor to ensure "3" is still there.
  5. Open Word. The add-in should now load automatically at startup.

If these steps do not fix the Load Behaviour you may have to go a step further and run a repair on the Application Integrations. This can be done through Control Panel / Programs and Features > Change > Repair…

Failing that, you could clear ALL the Word preferences. You should be able to Google the instructions. See Microsoft linked FAQ below for example.