Answered By: Alison Gowers
Last Updated: May 06, 2020     Views: 1243

If you've forgotten your student password, you can reset it through PortalGuard.  

  • Click on the PortalGuard link below (also located under Your Tools on the Current Students page)
  • Click on the Forgot your Password link and enter your student ID
  • Click Continue
  • Select the Reset Forgotten Password option in the Recovery Actions list
  • A One Time Passcode will be sent to your mobile phone, enter this code in the One Time Passcode field (If you do not have access to a mobile phone or did not receive the Passcode, click on the Problems with the OTP for alternative options)
  • Click Continue
  • Enter a new password, ensure you follow the rules for password security (green ticks will appear indicating the strength of your password)
  • Confirm your password
  • Click Continue

Please note, you may need to turn off the pop-up blocker in your browser to access the Portal Guard tool off campus.  Search for 'turning off pop-up blockers' via Google for information about enabling this in your current browser. 

If you are still experiencing issues with your password, contact IT Support via the link below for further assistance.