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My EndNote library syncs on my Windows PC, but not my MacBook

I am getting an error message on the Sync Configuration page on my Mac. It shows only 45 references in my 'local' Mac (OS 13.2.1) library, but a much higher number in my EndNote Online, which is correct. How can I get them to sync?

Answered By: Jackie Stevens

Last Updated: Aug 28, 2023 Views: 7

The sync may have been interrupted or disconnected as the number of references in EndNote desktop is fewer than EndNote Online.

Create a new library by clicking on File > New
Uncheck Save as package and save it under the Application folder which is the most stable location for MacOS
Click on Library > Sync to sync the references from EndNote Online to EndNote desktop and wait for the syncing process to be completed.

Note, this is a solution for EndNote 20 users.

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