Answered By: Natsu Asakura
Last Updated: Mar 14, 2019     Views: 9708

Clearing your browser cache can clear issues related to the loading of a webpage. Common issues include boxes and images not loading, error when accessing the Blackboard portal and not showing your exam timetable in allocate.

This document shows how to clear the cache on four different browsers. Please note that the navigation may be slightly different for newer versions. The following browsers were tested:

  • Google Chrome ( version 61.0.3163.100)
  • Mozilla Firefox (version 53.0.3)
  • Safari (Safari 10)
  • Internet Explorer (version 11.0.9600.18738)

If clearing cache does not help to fix the problem, please kindly contact IT Service Desk.

 Please be aware clearing the cache may require a reboot of your browser or personal device.