Answered By: Jackie Stevens
Last Updated: Jan 28, 2022     Views: 991

This message generally appears if you are using a Windows device. Any wording regarding a trial for EndNote generally means the software has been installed incorrectly. As the installation file is a zip file, rather than 'opening' the file, you need to extract it.

You will need to delete the EndNote folder from your device and install the correct extracted version.

Please see the Installation page in our EndNote Guide linked below for full details.

If you continue to have problems, kindly contact Student IT help.

If you have already populated your trial EndNote Library with references, please contact a Librarian.