Answered By: Sophie Farrar Last Updated: Feb 02, 2018 Views: 206
The long winded process involves selecting the appropriate application to open the .ris file each time you want to export and import a reference.
The video linked below should guide you through the process for getting around this issue (note, the video refers to EndNote X7 but will also work for X8).
Should you need further instructions, check out the Firefox Direct Export link below (note, the article refers to Firefox which apparently works best with EndNote on Mac so perhaps consider downloading that browser). Safari does not work with EndNote.