Answered By: Natsu Asakura
Last Updated: Nov 14, 2017     Views: 11

How to clear Cache of web browsers

When you access to web-based services/applications (such as timetables), and the correct contents do not come up, you may try to clear Cache (browsing data).

This document shows how to clear the cache on four different browsers. Please note that the navigation may be slightly different If you are using the different versions.

  • Google Chrome ( version 61.0.3163.100)
  • Mozilla Firefox (version 53.0.3)
  • Safari (Safari 10)
  • Internet Explorer (version 11.0.9600.18738)

If clearing cache does not help to fix the problem, please kindly contact IT Service Desk.

 

<Preparation>

If you are accessing editable contents on web browsers (e.g. emails), please make sure to save it (if it is possible), and log out of the websites.

*After clearing the cache, you are forced to log out from most of services/websites that you logged in.

 

<How to clear Cache on Google Chrome>

1) Click “Customise and Control Chrome”.

2) Click “Settings”.

3) Click “Advanced”.

4) Click “Clear Browsing Data”.

5) Tick “Cached images and files” and “Cookies and other site data”, and select “the beginning of time”. Then click “Clear Browsing Data”.

 *this may take a while depends on the amount of browsing data stored on the browsers.

6) Close all opened browsers, and open a new browser.

 

 

<How to clear Cache on Mozilla Firefox>

1) Click “Open Menu”.

2) Click “Options”.

3) Click “Advanced”.

4) Click “Network”, then click “Clear Now”.

*this may take a while depends on the amount of browsing data stored on the browsers.

5) Close all opened browsers, and open a new browser.

 

 

<How to clear cache on Safari>

1) Click “Safari” from the menu bar, then click “Preference”.

 

2) Select Privacy, then click “Manage Website Data”.

3) Click “Remove Now”.

*this may take a while depends on the amount of browsing data stored on the browsers.

4) Close all opened browsers, and open a new browser.

 

<How to clear Cache on Internet Explorer (IE)>

1) Click “Tool”.

2) Select “Internet Options”.

3) Select “General” Tab, then click “Delete” under Browsing History.

4) Tick “Temporary Internet files and website files”, and un-tick the rest of the options, then click “Delete”.

*this may take a while depends on the amount of browsing data stored on the browsers.

5) Close all opened browsers, and open a new browser.