Answered By: Jackie Stevens
Last Updated: Sep 11, 2017     Views: 210

A common error message that may occur the first time you upload an assignment using SafeAssign is:

"Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator.

If you get this error and you are logged into Blackboard, it means that the security/privacy settings on your web browser are not set up to allow 3rd-party cookies. You'll need to change that setting to allow 3rd-party cookies.

For Internet Explorer:
Click on Tools > Internet Options > Privacy
Change the setting to "Low"

For Firefox:
Click on Tools > Options > Privacy
Select "Accept cookies from sites"
Select "Accept third-party cookies"
Change "Keep until" to "they expire"

For Safari:
Click on Safari > Preferences > Privacy
Enable 3rd party cookies

If you continue to have difficultly uploading your assignment, please contact the Unit Coordinator for the unit in which you are trying to use SafeAssign.