Answered By: Alison Gowers Last Updated: Oct 15, 2018 Views: 786
If you are asked for a product code, it generally means that you haven't extracted the files from the ZIP folder correctly.
Delete or Uninstall the EndNote application from your PC. Go back to MyNDPortal Downloads and open the README.TXT file. Follow the instructions to install EndNote.
If you are still having problems downloading EndNote to your personal computer, please contact Library Staff.