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Q

Why do I get a blank screen when trying to access a journal article?

Last Updated: May 17, 2016  |  24 Views
Topics: Databases, Summon

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Answer

Sometimes you may find that when clicking on a search result in Summon, you end up at a page that looks like this, with a sidebar on the right of screen, and a blank page beside it.

When this problem occurs, please report the problem by clicking the “Report a problem” link. Secondly, to access the article please click the “Click here for full citation and content information” link at the bottom of the sidebar:

When you get to the citation page, click the large blue button “Full Text Online”:

This should take you to a page where you can access the article.

Please report any problems accessing articles through this method via the “Report a problem” link mentioned above.

Answered by Patricia FarnanBookmark and Share

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